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Access to Justice

Survivors have increased capacity to use their voice, participate in the formal justice processes, and are treated fairly, with respect and dignity. There is a clear path to their safety, their voices are heard, and should they choose, their perpetrators are held accountable under the law.

Court Support Services

A response service based in domestic violence courts focused on increasing survivor agency through access to domestic violence protection orders.

MOSAIC’s court support services seek to address the problem that survivors of GBV/DV/IPV lack the knowledge, mindsets, and ultimately the agency to navigate the complex barriers within the justice system. As a result, they do not always access justice and are not safe.

Our Services Include:

  • Containment Counselling: Essential for preparing survivors mentally and emotionally to engage with the court process to apply for a domestic violence protection order.
  • Legal Procedure Guidance: Empowering survivors with an understanding of the legal procedures and requirements of the Domestic Violence Protection Order (PO) application process.
  • Application Assistance: Helping complete and structure the affidavit that reflects the history and pattern of violence experienced.
  • Court Procedure Information: Educating survivors on court procedures and the criminal justice system response to DV.
  • Safety Plans: Developing comprehensive safety plans with survivors.
  • Referrals: Providing reliable pathways for further counselling and other support services.

Standing up against abuse is not easy.

Domestic and intimate partner violence survivors face multiple and complex barriers to seeking help and accessing justice. Our court support services are tailored to act as an anchor support for survivors, ensuring that after they obtain an interim protection order, they are supported to finalize their protection orders.

Our Services Include:

Available at the Following Magistrates’ Courts:

Court Case Monitoring

MOSAIC has a Court Case Monitoring Office supported by officers that work with survivors to stay the course of justice. Our goal is to help survivors access justice and stay safe by activating their agency to follow through and finalize their cases. We further empower survivors to stand up for themselves in court and engage with the court and police when due process is not followed.

Objectives

  1. Safety: Ensure the safety of IPV/DV survivors throughout the legal process.
  2. Support: Provide continuous support and resources to survivors.
  3. Monitoring: Track the progress of court cases and protection orders.
  4. Communication: Facilitate effective communication between survivors, duty bearers, and support services.
  5. Education: Educate survivors on their rights and the legal process.

Features:

  • User Registration and Profile Management: Secure registration process with profile creation including contact details, case details, and safety concerns.
  • Case Management Dashboard: Overview of all active and past cases with a timeline of key dates and status updates on protection orders and other legal proceedings.
  • Automated Notifications and Reminders: SMS/email notifications for upcoming court dates, filing deadlines, and order expirations.
  • Secure Communication Platform: Encrypted messaging between survivors and MOSAIC officers with direct access to support services.
  • Resource Library: Information on legal rights, local support services, and educational materials on IPV and safety planning.
  • Incident Reporting and Documentation: Easy-to-use forms for reporting new incidents and secure storage for documentation.
  • Legal Support Integration: Direct connection to legal aid organizations, assistance with filing and renewing protection orders, and information on pro bono legal services.

The court case monitoring system for IPV survivors aims to provide a comprehensive, secure, and supportive environment to help survivors navigate the legal process and ensure their safety. By integrating technology with legal and support services, the system empowers survivors, providing them with the tools and resources they need to achieve justice and protection.

Thuthuzela Care Centres

A response service based in Thuthuzela Care Centres focused on increasing survivor agency, especially for women, through access to a multi-disciplinary response to instances of sexual and domestic violence.
Thuthuzela Care Centres (TCCs) are multi-stakeholder, twenty-four-hour emergency centres for survivors of domestic and sexual violence managed by the National Prosecuting Authority (NPA). MOSAIC provides psycho-social trauma containment counselling support as part of the multi-disciplinary team. This service prepares survivors and their families for the necessary evidence-gathering forensic medical procedures and process statements. MOSAIC first responders support the survivor during the process and provide preventative health support services.

Specific Services Include:

  • First Response Trauma-Containment Counselling: Immediate support for survivors.
  • Medical Examination Support: Assisting survivors through health screenings and statement interviews.
  • Health Support: Linking and supporting survivors in the post-PEP HIV test phase to ensure adherence to PEP and ART.
  • Follow-Up Counselling: Referring and linking survivors for continued counselling and support services.
  • Community Education: Raising awareness about TCC services in schools, clinics, churches, and community centres, emphasizing the importance of referring survivors to the TCC.

MOSAIC operates in the following Thuthuzela Care Centres:

  • Khayelitsha District Hospital
  • Westfluer Atlantis Hospital
  • Worcester Hospital
  • Mitchell’s Plain District Hospital

Contact Us

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Mitchell’s Plain Office
Cnr Pyrennes & Kilimanjaro
Tafelsig
Mitchell’s Plain
7785

+27 (0)21 397 3291

Philippi Office
Khanyisa Centre
Philippi
7785
Walk-In Centre

Paarl East Office
Paarl Magistrate Court
Cnr of Mark & Bergrivier Blvd S
Paarl
7646
Walk-in Centre

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